Help & Support
MyMarketplace provides tools and resources to support both agencies and vendors throughout the purchasing and contracting process. Whether you need assistance navigating the system, understanding procurement requirements, locating a contract, or resolving an issue, the resources below are designed to guide you.
Consolidated FAQ
Our comprehensive Frequently Asked Questions (FAQ) document brings together information from all MyMarketplace resources, including agency guidance, vendor information, and eMarketplace system support.
This FAQ is the best place to start if you have questions about:
- How to register to do business with the State
- How to locate or use statewide contracts
- How to request quotes or submit bids
- How to handle vendor or agency performance issues
- Using eMarketplace (carts, approvals, catalog items, RFQ, punchout, etc.)
- Procurement thresholds, rules, small-purchase procedures, and waivers
Request Help
If you cannot locate the information you need in the FAQ or require individualized support, you may submit a help request.
Use the Request Help form for assistance with:
- Contract questions
- eMarketplace catalog or technical issues
- Vendor registration or profile updates
- Procurement process guidance
- Sourcing difficult or unclear products
- Escalation of performance concerns
- Requesting training or demonstrations
All help requests are reviewed by the appropriate MyMarketplace support team. Most inquiries receive a response within 3-5 business days, with urgent procurement issues prioritized.
